WHY WORK WITH US
We recognise your frustrations
Many businesses have told us what frustrates them about their IT Support company, anything below sound familiar?
“They tie us into a long-term contract that’s hard to leave when we’re not satisfied with their support.”
30 Day Contracts:
We only tie our clients into a 30 day contract. We are so confident in our customer service that we know our clients won’t want to leave us!
“It’s not clear how much a project will cost us in total, we buy equipment but are later stung with a fee for an engineers time to set it up”.
A competent IT firm should know how long a project should take and so they should be able to give you a quote for the entire project before you agree to it. We always quote our clients for the entire project so there aren’t any hidden unexpected charges.
“Our IT Firm suffered a Cyber Attack and so we’ve lost confidence in them to protect us.”
Security is our Priority:
An excellent question to ask any IT company you are potentially going into partnership with is whether they or their clients have ever suffered a Cyber Attack? No IT company can promise you 100% that you will never suffer a Cyber Attack, but up to this point Purple Cloud IT and their clients have never suffered an attack because most cyber incidents are caused my some simple measures not put in place.
“They only have access to all our Businesses critical passwords and how our systems are setup. It feels like they are holding us hostage.”
We believe every business should have access to information about how their systems are setup, an IT firm shouldn’t have sole access to the “keys to the kingdom” for your Business. We give all our clients access to our secure documentation system as you should have FULL control over all aspects of your Business.
What Our Clients Think
“Their professional yet friendly approach is a credit to them, and their knowledge is superb. Everything you could need, all handled and taken care of. “
SAMUELE ARMONDI | THOUGHT QUARTNER | MANAGING DIRECTOR
“Cornwall IT give us the confidence that we are secure, and are always compliant with the most recent guidelines. The team can handle crisis calls and resolve issues quickly!”
LEANN CROSS | HOMESTART GREENWICH | DIRECTOR
WHY WORK WITH US
We Take Ownership
Sound familiar – The phone company says the problem is with your IT company and visa versa? We take ownership of any tech issue and will work to ensure it gets successfully resolved; saving you the time and reducing stress!
No Geek Speak
We know you’re experts in your industry not ours so we won’t bombard you with techy jargon. You deserve to get answers to your questions, but in plain english! Our technicians will never make you feel stupid because you don’t understand their “geek speak!”
100% Customer Satisfaction
With 20+ years in Customer Service, our Director knows how to deliver an exceptional customer experience. In fact our Customer Service has been so successful that we still have clients that were with us from the start!
Fast Response Times
We always aim to answer calls live and emails within 30 minutes or less. If your request is urgent we will prioritise it until its resolved. No long waiting times, or complicated forms to fill out. Just pick up the phone or email us.
Technology Business Reviews
As our client we will meet with you regularly and discuss your IT Roadmap, where you were in terms of Cyber Security, where you are, and where you need to go. Our clients love their personalised IT Roadmap!