About Purple Cloud IT
It's Not About Us. It's About You.
Purple Cloud IT's approach is simple: your success is our success. We build long-term relationships, listen to your concerns, and help you feel confident that your systems, and increasingly, your AI adoption, are handled properly.
Why clients stay
Our clients don't want to leave.
We don't lose clients, they don't want to leave us. We don't keep people tied in with long-term contracts; we keep them because we deliver on our promises. What sets us apart is our desire to build a genuine long-term relationship with you, to listen, and to help you feel confident that your systems are protected and your business is productive.
We know your frustrations
We've seen the mistakes other IT companies make.
We built our service to avoid making the same ones.
Your Frustrations
Long-term IT contracts
Hidden fees
Drop in service after signing
Not confident that systems (or new AI tools) are secure
IT company not approachable
Our Solutions
Short, flexible contracts
Transparent, upfront pricing
Consistently high level of service
Security is our priority, including how AI tools are adopted
We love talking to and helping our clients
Our values
What you can expect from us.
We Take Ownership
Phone company blames the IT company, IT company blames the phone company? We take ownership of any tech issue and work it through to resolution, saving you time and stress.
No Geek Speak
You're the expert in your industry, not ours. We explain things in plain English, always. No one should feel talked down to.
100% Customer Satisfaction
Built on 20+ years of customer service experience. Some of our clients have been with us since day one.
Fast Response Times
Calls answered live, emails replied to within 30 minutes wherever possible. Urgent requests get prioritised until resolved.
Technology Business Reviews
Regular check-ins on your IT roadmap: where you've been, where you are, and where you need to go next, including how AI fits into that roadmap.
How we work with you
A Client Portal That's Completely Transparent.
That's why we built Purple Agent, your own client portal, giving you complete visibility over your security, projects, renewals, and technology roadmap, all in one place. No chasing updates, no black box. You can log in any time and see exactly what's in place, what's being worked on, and what's coming next.
It's one more way we make sure nothing about your IT is a mystery, including how we're helping you adopt AI safely.
Finally, a clear view of everything your IT team does for you. One friendly portal for meetings, projects, security, renewals and actions, in plain English. No chasing, no jargon, no surprises.
And between you and us: no other IT company will give you a client portal like this one, unless they've bought it from us!!
Reviews & meetings
Upcoming agendas, past notes, and every action agreed with your IT team.
Your security posture
A plain-English view of backups, MFA, anti-malware and what's coming next.
Projects in flight
Every project we're delivering for you, with owners, progress and target dates.
Renewals with no surprises
Every subscription and licence, with clear renewal dates and costs.
Quotes & approvals
Line-by-line breakdowns in plain English, ready to approve in one click.
Devices, policies & budget
A live inventory, signed policies, and a clear view of your IT spend for the year.
A message from our director
"
I've worked in the IT industry since the late 90s, for firms including Moody's Investors Service, Alcatel, and Freshfields. One lesson that's stuck with me: it's essential for an IT company to genuinely connect with its customers. I've seen too much tech jargon and not enough focus on the customer in this industry.
We provide a valuable service, and an exceptional customer experience should be part of that, otherwise you lose the customer's trust. I'm proud to lead a business that focuses on customer experience alongside IT, cybersecurity, and now AI adoption. We look forward to helping more businesses move to the next level.