IT Support in Cornwall – Frustrated Your Current IT Company Isn’t Protecting You?
Fast fixes, strong security, and calm reliable IT for Cornwall businesses
Frustrated with slow response times from your IT provider?
Worried your business isn’t fully protected from cyber attacks?
Need extra hands to support your IT manager during busy periods?
We take ownership of your IT and Cyber Security so nothing is left to chance.
Let’s have a straightforward, no-obligation conversation.
Grow Your Business with Technology — Without the Frustration
Get problems fixed FAST!
From printer breakdowns and sluggish servers to ransomware threats and anxious team members who clicked the wrong link — we handle it all.
On average, we respond within 2 minutes, and you’ll never be passed from department to department or left hanging mid-issue.
Advanced Cybersecurity
We protect your business from every angle — keeping an eye on things 24/7, backing up your data, blocking phishing scams, securing every device, and training your team.
From day one, we put a strong shield around your business to keep it safe.
Have your data backed up and regularly tested
We back up your data automatically and regularly, then test it to make sure it works when you need it most.
No matter what happens, we make sure you can get back up and running the same day — quickly and easily.
All your questions answered, every time
Your team will never feel “stupid” for asking any question — no matter what it is.
We provide peace of mind, clear guidance, and confidence so your team can use technology to reach your goals.
Technology Planning and Support for Your Growing Business
Hiring more staff? Opening a new location? Changing your software?
We’ll help you plan, budget, and set up technology that grows with your business.
Always know what’s happening
You shouldn’t have to chase updates or guess what’s going on behind the scenes.
We keep you informed every step of the way — what’s done, what’s in progress, and what’s coming next — so you always know exactly where things stand.
Cornwall IT Services
Cornwall Office
Tremough Innovation Centre
Penryn
Cornwall
TR10 9TA
Serving clients around Falmouth, Truro and beyond
What Our Clients Say About Us
Our Services
We deliver end-to-end tech support tailored to the real needs of growing businesses—without vague SLAs or confusing jargon. You get the ideal balance of strategy, support, and security to keep everything running reliably and efficiently. Fully Managed IT Services!
Onsite IT Support & Training
Our engineers can visit your business to resolve any technical issues or challenges you face, and provide hands-on training to help your team get the most out of your technology.
Staff On/Off-boarding Support
We simplify onboarding and offboarding of staff by setting up secure access, the right permissions, and clear documentation at every step.
Remote IT Support
We provide fast, expert help for your systems from anywhere, resolving issues, performing updates, and keeping your technology running smoothly so your team can stay productive without on-site visits.
Cyber-Security
We protect your business from online threats by monitoring systems, managing security tools, and providing guidance to keep your data and devices safe, so your team can work confidently.
Vendor Communication & Management
We handle all contact with your third-party vendors—internet, phone, software—so you don’t have to chase multiple support desks.
IT Documentation & Asset Management
We keep a complete record of your IT environment—devices, licenses, passwords, warranties—so nothing gets missed and everything stays organized.
Compliance & Risk Management
If you work with financial, legal, or other sensitive client data, we help you stay compliant and reduce risk with the right policies, reporting, and security measures in place.
Strategic Goal-Oriented IT Planning
We align your technology with your business goals—whether you’re scaling up, opening new locations, or migrating systems seamlessly.
Cloud Services for Every Business
Work securely from anywhere with a flexible cloud infrastructure that empowers your team and protects your data, whether you’re remote, hybrid, or in-office.
Disaster Recovery Planning
More than just backups, we design complete recovery strategies so your business can stay up and running, no matter what comes your way.
Microsoft 365 Management
We configure and manage Microsoft 365 with secure access, seamless syncing, and reliable support across all your devices.
Patch Management & Software Updates
We keep your systems safe and running smoothly by regularly installing updates, with no interruptions to your work.
Hardware, Software & Licensing
We handle everything from buying and setting up to renewing and upgrading, so your team always has the right tools.
Average IT Company
"We'll get back to you."
Jargon, confusion, and blaming
Are you secure?
Tied into long contracts
Endless back and forth
Disappearing after onboarding
Treated like a number
Different technicians
"We fix things" approach
No documentation of visibility
Tickets being dropped
Stress around scaling
Working with us
Fast and efficient support
We Take Ownership
Clear, guided Cyber Security
30 day rolling contract
Transparent, predictable pricing
Issues resolved quickly
Treated like a partner who matters
Speak to the same technicians
Proactive preventative support
Everything tracked and logged
Full accountability with all tickets
Growth planning
Why Cornwall Organisations Work With Us!
Here are a few reasons why we are the wise choice for your business.
We Take Ownership
Your tech issue is our issue, we can manage your vendors and get problems resolved, saving you time and reducing stress!
No Geek Speak
Instead of throwing tech jargon at you we’ll answer all your questions in plain English! You’ll never hear “geek speak!”
100% Customer Satisfaction
We still have clients that have been with us from the start. 20+ years in customer service has taught us a thing or two!
Fast Response Times
No long waiting times. Calls are answered right away and emails replied to within 30 minutes.
Technology Business Reviews
Regular reviews help keep you productive and on track. Our clients love their personalised IT roadmap.
FAQs
We’ve put together a list of FAQs but please get in touch if you can’t find an answer to a question you have, just contact us here.
Does my Business need IT Support?
Cyber attacks are becoming more common with many small to medium businesses being targetted. Cyber criminals know that there are some businesses out there that have no Cyber Security plan in place and these are an easy target for them! We provide managed IT support which includes a cyber security audit to highlight any major risks to your business and what you need to do to protect yourself.
Is my Business ready for a Cyber Attack?
We ask every business this question! Are you ready for a cyber attack!? Its not a matter of IF you will suffer a cyber attack, its WHEN! If any IT firm says they can protect 100% against a cyber attack, they are lying to you! You need to be prepared to overcome any cyber attack so that any downtime is reduced to the absoloute minimum. We help protect your businesses with our advanced security and network management.
Will you improve my Businesses IT?
We offer premium IT Support for London Firms, with this in mind we believe your computer consultant should routinely conduct roadmap meetings with you to look for new ways to help improve your operations, lower costs, increase efficiencies and resolve any recurring problems that may be arising.
Do you have enough technicians to cope with my demands?
Yes! We carefully monitor the amount of remote and onsite calls we have to deal with and if we see a slight reduction in our response times, we hire more staff!
You don’t want to find that the moment you need a problem fixing, the only person that can help is away on holiday. Any IT firm should have enough technicians who know and understand your network and business to be able to help you at all times.
Do technicians arrive on time and dress professionally?
Any technicians working on your network is a part of your staff while they are there. We believe technicians should be true professionals that you would be proud to have in your office. They should dress professionally, show up on time and tidy up after themselves!
Do you provide remote and onsite support?
Yes! Most of our support can be done remotely (at a reduced rate from our Cornwall offices), but we can also send a support engineer on site when required. Our clients also have regular business meetings with one of our accounts managers. The key for us is providing an exceptional customer experience whether that is remotely or onsite.
You have Offices in Cornwall and London?
Our head office is in Cornwall and we also have another office in the London area. This means we can offer competitive remote support services as the bulk of our staff are located in Cornwall and we don’t have large overheads which is the case for many other London IT Support firms. You'll speak to real people and get to know the team as they work closely with you to keep your IT running smoothly. For IT Support Cornwall, get in touch with us!
What makes you different from other IT Companies in Cornwall?
We offer the same IT Support and Cyber Security services as other premium IT firms in Cornwall but we have invested heavily in our customer experience. Too many IT companies fail to listen to their clients and adapt their offering based on those conversations.
We are constantly implementing feedback we hear from our clients to improve their experience with us, this in turn means we don't lose clients!
Do you support Windows and Macs?
Yes to all! We support all the major operating systems with experts in each of them.
Will you help with my 3rd party applications?
Yes we always take ownership of all your IT problems, so if you have an issue with a 3rd party application, we will liaise with the support company that cares for that until the issue is resolved. We also provide support for major products that you use such as Microsoft 365
Will you talk Jargon to me?!
No! Its our policy not to talk geek speak to any of our customers. Our technicians will never make you feel stupid by talking techy jargon to you. Afterall we understand that you’re experts in your industry not ours so we will explain things to you in plain english!
Will I only hear from you if I contact you?
We regularly meet with all our clients and review their IT, discuss any concerns, any projects and continue to move them forward with their personalised IT Roadmap.
Tell me more about Purplecloud IT's history?
Our director has been in the IT, Cyber Security and Customer service industry for over 20 years and Cornwall IT (our former company name) has been around since 2015. Our director has delivered many public speaking talks on Cyber Security and Customer Service (both are at the heart of Purple Cloud IT)
Do you provide detailed invoices that clearly explain what I'm paying for?
Do you hate it when your computer service company sends you an invoice and you have no idea what work was done? This is completely unacceptable behaviour. You should demand detailed invoices that show what’s been done, why and when so you never have to guess what you are paying for.
What if I have an issue at the weekend?
You can get in touch with us whether its during office hours, in the evening or at the weekend. Our team are always on hand to provide help whenever you require it (even if that is out of hours).
How do I get in touch if I need help?
Our clients can call our dedicated helpdesk number on 01326 336 332, log a support request via our IT Support App thats sits on their desktop, or chat with us online!
We make it super easy for our clients to contact us! For Cornwall IT Services, please get in touch today!
What's it like to work with Purplecloud IT?
We love our clients, and our clients love us! We enjoy finding out about every business we work with and helping them stay secure, be productive and be able to concentrate on their business rather than their IT. Cornwall IT is made up of brilliant customer focused and friendly people and we quickly become part of your team!
Sectors We Serve
Financial
The FCA ask you to prove you have sound Cyber Security in place to support your business, we know this because we help our FCA registered clients implement such securities.
Non-Profit & Charities
As a Charity you will likely hold a lot of confidential data, we help our Charity clients secure this data from Cyber Attack, let us help you!
Recruitment
The recruitment industry is a fast moving sector that needs technology to just work! Our clients in your industry love how we keep their technology running smoothly.
Small to Medium Sized Business
We know SME’s want to keep their IT costs low but also stay network secure and protected. Find out how we can help your SME today! IT Consultancy for Cornwall Organisations.
FRUSTRATION-FREE CORNWALL IT SUPPORT
4 Steps to Simple & Secure IT
01 - Discovery
We love to listen! You tell us your current IT frustrations and issues. We will review your IT Setup and even make some initial recommendations.
02 - Proposal
After our initial discussion we will send you a proposal which explains the benefits of how your IT & Cyber Security can improve your Business.
03 - Onboard
If you’re happy with the proposal, you select the options that are right for you, and we immediately begin our onboarding process which is seamless and easy!
04 - Results
As your technology partner, you’ll now be able to concentrate more on your Business and not your IT! We will keep your IT running efficiently and securely, you’ll love working with us!
Cornwall IT Services - Our clients want our service to be reliable, efficient, and approachable.
With many years of experience in the IT sector, we know what exceptional customer service is and what our clients expect from an IT support service. We provide IT & Cyber security services in Cornwall to many businesses.
Our clients don’t view us as an external IT business, they view us as part of their team, working with them each day to keep them secure and productive. So if your a company in Cornwall looking for premium customer service that is cost effective and efficient so you can concentrate on running your business, contact us today and lets build a long term partnership. For Cornwall IT Services, please get in touch today!
OUR CLIENTS
What Our Cornwall Clients Think
“Getting Purple Cloud IT to take care of our IT has been the best decision we've made!”
CORNWALL REFUGE TRUST | RESIDENTIAL MANAGER
"The team listen to us and are there whenever we need a hand. We have the extra security we need to run a financial planning practice! Highly recommended"
KATE GANNON | NEWQUAY THEMIS WEALTH MANAGEMENT | DIRECTOR