IT Support
Looking for Frustration-Free IT Support?
Doubts that your IT firm are keeping you secure?
Not providing value for your investment?
Not giving you the customer experience you deserve?
Our clients love us taking care of their IT.
Why not have a no-obligation discussion today?
Sound familiar?
Do Small Businesses Really Get Targeted by Cyber Attacks?
Over half of UK small businesses report an attempted cyber attack every year, and many that have already been breached don't even know it yet.
Most small and medium businesses don't have the budget for a full-time IT and security specialist. That's exactly what we're here for, an outsourced IT and cyber security partner who knows the day-to-day problems you face and keeps things running securely so you can concentrate on your business.
How we help
Everything You Need, Included
Premium Support
We monitor the health and security of every device across your business and deal with problems before you notice them. Our friendly helpdesk is always there when you need us.
Long-Term Savings
Good IT planning saves you money. We help you make decisions today that avoid costly surprises down the line.
IT Director Service
You get a roadmap for your IT and security, not just a ticket queue. Budgets, audits, and a clear plan for what's next.
Premium Security
Every client gets our full security stack as standard. No upsells, no gaps, just solid protection from day one.
The difference
Average IT Company vs. Working With Us
What we do
A Full IT & Security Service
Onsite IT Support & Training
Engineers on-site to resolve issues and train your team to get the most from your technology.
Staff On/Off-boarding Support
Secure access and permissions set up correctly, every time someone joins or leaves.
Remote IT Support
Fast expert help from anywhere, keeping your team productive without waiting for a visit.
Cyber Security
Round-the-clock monitoring, threat protection, and guidance to keep your data and devices safe.
Vendor Communication & Management
We deal with your third-party vendors so you don't have to chase multiple support desks.
IT Documentation & Asset Management
A complete record of your devices, licences, passwords and warranties, always up to date.
Strategic, Goal-Oriented IT Planning
Technology aligned to your business goals, whether you're scaling up or opening new locations.
Disaster Recovery Planning
Complete recovery strategies, not just backups, so you stay up and running no matter what.
Microsoft 365 Management
Secure configuration, syncing, and support across every device.
Patch Management & Software Updates
Systems kept safe and current with zero disruption to your work.
Hardware, Software & Licensing
Buying, setup, renewals and upgrades handled end to end.
100% Visibility With Purple Agent
Included
Every client gets access to Purple Agent, our own client portal that gives you complete visibility of every system, device and security control across your business. In plain English, you'll see exactly what's protected, what's outstanding, and what we recommend next. No black box, no guesswork.
Solutions
Whatever's Slowing You Down, Off Your Plate
Whatever's slowing your business down or putting it at risk, here's how we take it off your plate.
Work Anywhere
Many businesses now have staff working from the office, home, or on the move, which brings its own security challenges. We use the latest cloud technology so your team can safely and securely access files and email from anywhere.
Did you know?
Microsoft 365 is a great product, but without proper setup, it's surprisingly insecure straight out of the box.
Backup Your Data
If ransomware encrypted every file tomorrow, how would you get them back without a backup? We back up all your data and email so if the worst happens, we simply restore it.
Did you know?
Microsoft and Google both recommend backing up Microsoft 365 and Google Workspace, it's in their own terms and conditions.
Stay Secure
Your business holds data that's valuable to criminals, and they'll try anything to get it. We secure your systems so if there's ever an attempted attack, we know about it immediately.
Did you know?
Small businesses are a major target for cyber criminals precisely because many don't keep their systems secure.
Critical Staff Training
The biggest risk to your business is human error. Our cyber awareness training turns your team into your strongest line of defence, not your weakest point.
Did you know?
Around 90% of successful cyber attacks happen because of human error.
Getting started
4 Steps to Simple & Secure IT
Discovery
We love to listen. You tell us your current IT frustrations, we review your setup, and share some initial recommendations.
Proposal
After our first conversation, we send a proposal explaining exactly how we'll improve your IT and cyber security.
Onboard
Happy with the proposal? We begin onboarding straight away, seamless and easy.
Results
You focus on your business, not your IT. We keep things running efficiently and securely, and you'll love working with us.
Who we help
Sectors We Serve
Financial
The FCA expects proof of sound cyber security. We help our FCA-registered clients put the right protections in place.
Non-Profit & Charities
Charities hold a lot of confidential data. We help protect it from cyber attack.
Recruitment
A fast-moving sector that needs technology to just work. Our recruitment clients love how smoothly their tech runs.
FAQs
Frequently Asked Questions
Does my business really need IT support?+
If your team relies on computers, email, or the cloud to work, then yes. Even small issues add up to lost hours and real risk. Good IT support keeps things quietly working so you can focus on the business.
Is my business ready if a cyber attack happens?+
Most businesses aren't, and many that have already been breached don't realise it yet. We start with a review of where you stand today and build a clear plan to close the gaps.
Do you have enough technicians to look after us properly?+
Yes. We're staffed so that calls are answered quickly and tickets don't sit in a queue. You get real people who know your setup, not a rotating pool of strangers.
Do you offer both remote and onsite support?+
Both. Most issues are resolved quickly by our remote team, and when hands-on help is needed we send an engineer from our London or Cornwall office.
Do you support Windows and Mac?+
Yes, we fully support Windows, macOS, and mixed environments, along with iOS and Android devices.
Can you support the third-party software we already use?+
Yes. We manage the relationship with your software and hardware vendors so you're not stuck chasing multiple support desks.
Will you actually explain things in plain English?+
Always. No jargon, no geek speak. If we need to explain something technical, we explain it in a way that makes sense to you.
Will we ever hear from you when nothing is broken?+
Yes. We hold regular reviews to talk through what's working, what's coming up, and how your IT can better support your business goals.
How long has Purple Cloud IT been going?+
Our team has more than 20 years of experience in IT and cyber security, supporting businesses across the UK from our London and Cornwall offices.
How does invoicing work? Any hidden costs?+
No hidden costs. You get a clear monthly fee based on what's included, and anything outside of that is agreed and quoted up front.
Do you offer out-of-hours support?+
Yes. Critical issues are covered outside of standard business hours so a problem in the evening or at the weekend doesn't become a Monday morning crisis.